Customers have the right to inspect the products before completing the payment.

This includes checking for:

• Visible damages such as scratches, dents, or cracks

• Any defects or discrepancies with the order

Guidelines if issues are found:

• Do not remove seals or packaging before inspection to preserve the right to return or exchange.

• Contact customer service immediately if the product is damaged, incorrect, or does not meet the order specifications.

Important Notes:

• Read the supplier’s policy carefully, as inspection and return policies may vary.

• Keep all receipts and related documents for easier handling of returns or claims.

The following situations do not qualify for returns or exchanges:

1. Products used or worn:
   Items that have been used, worn, or altered after delivery.

2. Products damaged by the customer:
   Any damage caused by mishandling, accidents, or negligence on the customer’s part.

3. Products missing original packaging or labels:
   Items returned without original packaging, tags, or seals (unless defective upon delivery).

4. Products outside the return period:
   Requests made after the allowed return/exchange timeframe.

5. Products purchased on sale or clearance (if stated):
   Items marked as final sale, clearance, or promotional products, if the seller’s policy excludes returns.

Note: Always check the seller’s detailed return policy, as some conditions may vary depending on product type or promotion.

Step 1: Contact Customer Service

• Notify the seller immediately after receiving a damaged, defective, or incorrect product.

• Provide your order number, photos of the product (if applicable), and a brief description of the issue.

Step 2: Receive Instructions

• The customer service team will guide you on whether the product should be returned, exchanged, or refunded.

• They will provide information on the return address, shipping method, and any required documentation.

Step 3: Prepare the Product

• Keep the product in its original packaging along with all accessories, labels, and invoices.

• Ensure the product is securely packed for safe shipping back to the seller.

Step 4: Send the Product

• Follow the instructions provided by customer service for sending the product back.

• Use the recommended courier service and retain the tracking information.

Step 5: Confirm and Receive Replacement or Refund

• Once the seller receives and inspects the returned product, they will process the exchange or refund according to the agreed method.

Note: Return or exchange procedures may vary depending on the seller’s policy, product type, or promotion. Always follow the instructions provided by customer service.

1. Refund Methods

• Bank transfer: The refund is processed directly to the bank account used for the original payment.

• Original payment method: Refund can be returned to the credit/debit card, e-wallet, or payment platform used to make the purchase.

• Store credit or voucher: Some sellers may offer store credit or vouchers instead of a cash refund, depending on the promotion or policy.

2. Handling Fees

• No fee for defective or incorrect products: If the return is due to product defects, damages during shipping, or wrong items sent, no handling fee is charged.

• Customer-initiated returns: If the return is requested for reasons other than defects (e.g., change of mind), a handling or restocking fee may apply, as specified by the seller’s policy.

• Shipping costs: Return shipping costs are typically borne by the customer unless otherwise stated by the seller.

Note: Refund processing times may vary depending on the payment method and the seller’s internal procedures. Always confirm with customer service for accurate details.

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